1.1. These Booking, Payment, Cancellation and Refund Rules (the “Rules”) determine the procedure for making a booking, making payment, changing or cancelling a booking and receiving a refund on the website geleonhotel.ru and/or through the Bnovo online booking module.
1.2. The service provider is Individual Entrepreneur Denis Alekseevich Vinogradov, INN 830001075828, OGRNIP 316784700157023 (the “Service Provider” or the “Operator”).
1.3. The services are provided in accordance with the laws of the Russian Federation, including the Law of the Russian Federation on Consumer Protection, the Rules for the Provision of Hotel Services and Other Accommodation Services in the Russian Federation approved by Decree of the Government of the Russian Federation No. 1912 dated 27 November 2025, the terms of the selected tariff and the information published on the website and/or in the booking module.
1.4. By making a booking, the user confirms that he or she has read these Rules, the terms of the selected tariff, the Personal Data Processing Policy, the Consent to Personal Data Processing and other documents published on the website.
1.5. If any terms of the tariff, information in the booking module or these Rules contradict mandatory requirements of the laws of the Russian Federation, the mandatory requirements of the laws of the Russian Federation shall apply.

2.1. To make a booking, the user selects check-in and check-out dates, the number of guests, an available room, a tariff and other booking parameters in the Bnovo online booking module or by another available method.
2.2. The user must provide accurate data required for making and confirming a booking: surname and first name, telephone number, e-mail address and other information requested in the booking form.
2.3. A booking is deemed to be made after the required data have been entered and the actions provided for by the booking module have been completed. A booking is deemed to be confirmed after the booking confirmation has been sent to the user and/or after prepayment has been received, if prepayment is required under the selected tariff.
2.4. The service agreement may be concluded electronically by making a booking on the website, in the Bnovo module, by e-mail or by another method that makes it possible to confirm the user’s intention and the booking terms.
2.5. Information on room availability, tariffs, accommodation cost, payment, cancellation and refund terms is displayed in the booking module at the time of booking.
2.6. The Service Provider may contact the guest by telephone, e-mail or another communication channel to clarify data, confirm the booking and provide information on the address, check-in and accommodation.

3.1. The check-in and check-out time is specified on the website, in the booking module or in the booking confirmation. Unless otherwise specified at the time of booking, the approximate check-in time is from 14:00 and the check-out time is until 12:00.
3.2. Early check-in and late check-out are subject to availability and may be charged additionally in accordance with the current terms of the Service Provider.
3.3. If the user has not cancelled the booking and has not arrived on the check-in date, the Service Provider shall hold the room until the check-out time on the day following the scheduled check-in date, unless otherwise provided by mandatory legal rules or by the terms of a specific booking to the extent not contradicting the law.

4.1. Payment for a booking may be made online through the YooKassa payment service and by other methods, if such methods are available and agreed with the Service Provider.
4.2. When making an online payment, the user may be redirected to the YooKassa payment page or to a payment interface connected to the booking module. Payment data are processed by the payment service. The Service Provider does not store full bank card details of users.
4.3. The prepayment amount, payment procedure and payment deadline are determined by the selected tariff, the booking terms and the information displayed in the booking module.
4.4. If prepayment is required to confirm the booking, the booking may remain unconfirmed or may be cancelled if payment is not received within the established period.
4.5. The accommodation cost specified at the time of booking applies to the selected dates, number of guests, room category and tariff. If booking parameters are changed, the cost may change.

5.1. Booking cancellation terms are displayed in the booking module before the booking is made and depend on the selected dates, room category, tariff and other booking parameters.
5.2. The user may cancel the booking by sending a notice to the Service Provider using the contacts specified on the website or by using the booking module functionality, if available.
5.3. If the user cancels the booking before the check-in date, the amount paid by the user is refundable in full, unless otherwise provided by mandatory rules of the laws of the Russian Federation.
5.4. If the user cancels the booking on the check-in date, arrives late or fails to arrive, the Service Provider may retain a fee related to the actual room downtime, but not more than the cost of accommodation for one day, unless otherwise provided by mandatory rules of the laws of the Russian Federation.
5.5. If the user does not arrive and does not notify the Service Provider of cancellation, the booking may be cancelled after the expiration of the holding period established by these Rules and applicable law.
5.6. The user must independently review the cancellation terms before confirming and paying for the booking. Confirmation of the booking means the user’s acceptance of the terms of the selected tariff to the extent not contradicting mandatory requirements of the laws of the Russian Federation.

6.1. Refunds are made in cases and in the amount provided for by the selected tariff, the booking terms, these Rules and the laws of the Russian Federation.
6.2. If a refund is possible, the funds shall be returned by the same method by which the payment was made, unless another method is agreed by the parties and does not contradict the rules of the payment service and the laws of the Russian Federation.
6.3. The time required for the refunded funds to be credited depends on the payment service, the card issuing bank and other payment participants.
6.4. In case of early departure of the guest, the refund for the unused accommodation period shall be made in accordance with the laws of the Russian Federation, the booking terms and the services actually provided.
6.5. Commissions of payment systems, banks or other intermediaries may be withheld in cases provided for by the rules of the relevant services and the laws of the Russian Federation.

7.1. Changing accommodation dates, number of guests, room category, tariff and other parameters is possible only subject to room availability and technical possibility.
7.2. If booking parameters are changed, the accommodation cost may change. The price difference shall be paid by the user or refunded in the manner agreed with the Service Provider.
7.3. The Service Provider may refuse to change a booking if such change is impossible for technical or organizational reasons or contradicts the selected tariff and/or applicable law.

8.1. For check-in, the guest must present documents required for registration of accommodation in accordance with the laws of the Russian Federation and the rules of the Service Provider.
8.2. Check-in of minors, foreign citizens and stateless persons is carried out subject to the availability of the documents and information required by the laws of the Russian Federation.
8.3. The Service Provider may refuse check-in in cases provided for by the laws of the Russian Federation, the rules for the provision of hotel services, internal accommodation rules or the booking terms.
8.4. The guest must comply with the accommodation rules, treat the property with care, observe silence, sanitary, fire safety and other mandatory requirements.

9.1. When making a booking, payment and check-in, the Service Provider processes the user’s personal data for the purposes of making, confirming and administering the booking, providing services, processing payment, communicating with the guest and complying with legal requirements.
9.2. Personal data are processed in accordance with the Personal Data Processing Policy and the Consent to Personal Data Processing published on the website.
9.3. Booking data may be transferred to the Bnovo online booking service for making, confirming and administering bookings and may also be duplicated to the Service Provider’s e-mail.

10.1. These Rules may be published on the website in Russian and English.
10.2. The Russian version of the Rules is the main version and shall prevail. In case of any discrepancy between the Russian and English versions, the Russian version of the Rules shall apply.
10.3. The English version is provided for the convenience of users using the corresponding language version of the website.

11.1. The Service Provider may amend these Rules. A new version of the Rules shall come into force from the moment it is published on the website, unless another effective date is specified in the new version.
11.2. In all matters not regulated by these Rules, the parties shall be governed by the laws of the Russian Federation, the terms of the selected tariff and the information published on the website and/or in the booking module.
11.3. If any provision of these Rules is found invalid, this shall not affect the validity of the remaining provisions of the Rules.